Frequently Asked Questions
Everything you need to know about caring for your ink.
When should I start using Mad Rabbit products on a new tattoo?
For new tattoos, we recommend using our Soothing Gel immediately after your artist removes the initial bandage. Once the tattoo has finished peeling and is no longer an open wound, you can transition to our Tattoo Balm for daily maintenance and vibrancy.
Are your products safe for sensitive skin?
Yes, all our products are formulated with clean, natural ingredients and are dermatologist-tested to be safe for all skin types, including sensitive skin. We avoid harsh chemicals, toxins, and synthetic fragrances.
How long does shipping take?
Standard shipping typically takes 3-7 business days within the United States. You will receive a tracking number via email as soon as your order leaves our warehouse.
Do you offer a satisfaction guarantee?
We want you to love your ink. If you are not 100% satisfied with your purchase, you can return your items within 30 days for a full refund or exchange.
Does the Tattoo Balm work on old tattoos?
Absolutely. Our Tattoo Balm is designed to hydrate the skin and enhance the depth and clarity of ink, making even decades-old tattoos look brighter and more defined.
Are Mad Rabbit products vegan and cruelty-free?
Yes, we are proud to be 100% vegan and cruelty-free. We never test on animals and do not use any animal-derived ingredients like beeswax or lanolin.